Risk

11/14/2008
06:04 PM
50%
50%

Anti-Virus Vendor Makes Amends For PC-Breaking Snafu

The problem started Nov. 9 when AVG released a virus signature update that misidentified the user32.dll file, a core Windows XP file, as a Trojan.

AVG Technologies is offering free antivirus services for a year to customers caught in a software snafu that left their PCs unbootable.

The problem started Nov. 9 when AVG released a virus signature update that misidentified the user32.dll file, a core Windows XP file, as a Trojan, causing the company's antivirus software to ask the user whether to delete the file. Those who answered yes found that their machines either wouldn't boot or would go into an endless reboot cycle. AVG released a fix within hours after the snafu was discovered, but not soon enough to prevent damage to some customers' computers.

As a result, the company said it would offer affected users of AVG 7.5 a one-year license for the equivalent 8.0 upgrade at no charge. Users of AVG 8.0 can get a free one-year license extension, and people using AVG's popular free antivirus software can get a one-year license to the commercial version at no charge.

The company plans to start contacting affected customers Nov. 24 to tell them how they can obtain their freebies.

"AVG Technologies apologizes again for the inconvenience caused to our customers and wishes to assure our users worldwide that the company is actively putting new processes in place to avoid similar occurrences in the future," the company said in a statement issued late Thursday.

The incident was not the first time AVG, based in the Czech Republic, has released virus signatures with a false positive. The company's software less than a month ago misidentified Check Point's ZoneAlarm as a Trojan, according to the U.K. tech site the Register.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
quickbookshelp
50%
50%
quickbookshelp,
User Rank: Apprentice
6/5/2018 | 6:52:54 PM
Hp printer support
Antiviruses is a software which prevents pcs from outsiders malware viruses etc. To know more visit Hp printer support.
Meet 'Bro': The Best-Kept Secret of Network Security
Greg Bell, CEO, Corelight,  6/14/2018
Containerized Apps: An 8-Point Security Checklist
Jai Vijayan, Freelance writer,  6/14/2018
Four Faces of Fraud: Identity, 'Fake' Identity, Ransomware & Digital
David Shefter, Chief Technology Officer at Ziften Technologies,  6/14/2018
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2018-0291
PUBLISHED: 2018-06-20
A vulnerability in the Simple Network Management Protocol (SNMP) input packet processor of Cisco NX-OS Software could allow an authenticated, remote attacker to cause the SNMP application on an affected device to restart unexpectedly. The vulnerability is due to improper validation of SNMP protocol ...
CVE-2018-0292
PUBLISHED: 2018-06-20
A vulnerability in the Internet Group Management Protocol (IGMP) Snooping feature of Cisco NX-OS Software could allow an unauthenticated, adjacent attacker to execute arbitrary code and gain full control of an affected system. The attacker could also cause an affected system to reload, resulting in ...
CVE-2018-0293
PUBLISHED: 2018-06-20
A vulnerability in role-based access control (RBAC) for Cisco NX-OS Software could allow an authenticated, remote attacker to execute CLI commands that should be restricted for a nonadministrative user. The attacker would have to possess valid user credentials for the device. The vulnerability is du...
CVE-2018-0294
PUBLISHED: 2018-06-20
A vulnerability in the write-erase feature of Cisco FXOS Software and Cisco NX-OS Software could allow an authenticated, local attacker to configure an unauthorized administrator account for an affected device. The vulnerability exists because the affected software does not properly delete sensitive...
CVE-2018-0295
PUBLISHED: 2018-06-20
A vulnerability in the Border Gateway Protocol (BGP) implementation of Cisco NX-OS Software could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition due to the device unexpectedly reloading. The vulnerability is due to incomplete input validation of the BGP update...