Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Risk

7/5/2011
07:29 PM
50%
50%

End-User Security: SMBs Prefer Invisibility

Social media and mutating malware have changed the threat landscape, prompting smaller companies to list education and security users don't notice as top needs, Symantec found during the Endpoint Protection 12 public beta.

Strategic Security Survey: Global Threat, LocalPain
Strategic Security Survey: Global Threat, Local Pain
(click image for larger view and for full slideshow)
IT pros at small and midsize businesses still want an antivirus program, but they don't want their end users to know it's there.

That was among the key takeaways from Symantec's public beta for Endpoint Protection 12, which ended Tuesday with input from roughly 5,500 businesses. Both the flagship and its corresponding Small Business Edition will be fully released on Wednesday. The client-side software platform currently counts around 175 million endpoints on its security watch.

The beta found and fixed some 500 unique defects, according to Hormazd Romer, Symantec's director of product marketing for infrastructure security. Romer said in an interview that performance feedback was paramount--not simply for the sake of speed, but because administrators don't want users complaining that their anti-malware program is bogging them down.

"[Administrators] definitely want to make sure they have the tools and the ability to do things that are transparent to the end user but increase their level of protection and security," Romer said. "[Users] shouldn't even know it's there until something potentially hazardous happens."

Part of that performance comes in the form of silence: Administrators have the option to install and manage SEP 12 in the background, without the user necessarily knowing it's even there. Scans can likewise run without any notifications or other interruptions. The program's latest version blends a mix of Insight reputation database and Sonar behavioral engine and marks a continued evolution from the traditional signature-based approach.

Symantec got a related--if somewhat unexpected--round of feedback from the beta that had nothing to do with feature sets or bugs: SMBs, in particular, asked for more help with educating employees about security risks.

"The SMB customers were often really surprised by how much the threat landscape has changed," Romer said. He listed social media risks and mutating malware as two security issues that aren't well-understood within the walls of some smaller businesses. "What we heard was: Do more with education."

According to Romer, Symantec will be investing more in user education--he wasn't able to offer details, but said such programs would be vendor-neutral.

The performance and education pieces speak to the human element of IT security, particularly as social media-borne attacks and other threats based on user error increase in frequency.

Romer said SMB beta users currently using a competing product also voiced concerns about the costs associated with switching vendors. Starting Wednesday, Symantec will knock 70% off the price tag of a three-year subscription for firms with fewer than 500 employees. Just over half of the beta testers indicated they used a security program from a different provider.

Existing customers should get a smoother upgrade ride than in the past. Romer acknowledged the transition between versions 10 and 11 was rocky for some companies, and the "silent" approach is applicable to the upgrade process as well.

"Quite frankly, four years ago it was a painful process," Romer said, adding that the move to SEP 12 should be much simpler. "The full version upgrade feels just like a maintenance update."

You can't afford to keep operating without redundancy for critical systems--but business units must prioritize before IT begins implementation. Also in the new, all-digital InformationWeek SMB supplement: Avoid the direct-attached storage trap. Download it now. (Free registration required.)

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Microsoft Patches Wormable RCE Vulns in Remote Desktop Services
Kelly Sheridan, Staff Editor, Dark Reading,  8/13/2019
The Mainframe Is Seeing a Resurgence. Is Security Keeping Pace?
Ray Overby, Co-Founder & President at Key Resources, Inc.,  8/15/2019
GitHub Named in Capital One Breach Lawsuit
Dark Reading Staff 8/14/2019
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Current Issue
7 Threats & Disruptive Forces Changing the Face of Cybersecurity
This Dark Reading Tech Digest gives an in-depth look at the biggest emerging threats and disruptive forces that are changing the face of cybersecurity today.
Flash Poll
The State of IT Operations and Cybersecurity Operations
The State of IT Operations and Cybersecurity Operations
Your enterprise's cyber risk may depend upon the relationship between the IT team and the security team. Heres some insight on what's working and what isn't in the data center.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-15132
PUBLISHED: 2019-08-17
Zabbix through 4.4.0alpha1 allows User Enumeration. With login requests, it is possible to enumerate application usernames based on the variability of server responses (e.g., the "Login name or password is incorrect" and "No permissions for system access" messages, or just blocki...
CVE-2019-15133
PUBLISHED: 2019-08-17
In GIFLIB before 2019-02-16, a malformed GIF file triggers a divide-by-zero exception in the decoder function DGifSlurp in dgif_lib.c if the height field of the ImageSize data structure is equal to zero.
CVE-2019-15134
PUBLISHED: 2019-08-17
RIOT through 2019.07 contains a memory leak in the TCP implementation (gnrc_tcp), allowing an attacker to consume all memory available for network packets and thus effectively stopping all network threads from working. This is related to _receive in sys/net/gnrc/transport_layer/tcp/gnrc_tcp_eventloo...
CVE-2019-14937
PUBLISHED: 2019-08-17
REDCap before 9.3.0 allows time-based SQL injection in the edit calendar event via the cal_id parameter, such as cal_id=55 and sleep(3) to Calendar/calendar_popup_ajax.php. The attacker can obtain a user's login sessionid from the database, and then re-login into REDCap to compromise all data.
CVE-2019-13069
PUBLISHED: 2019-08-17
extenua SilverSHielD 6.x fails to secure its ProgramData folder, leading to a Local Privilege Escalation to SYSTEM. The attacker must replace SilverShield.config.sqlite with a version containing an additional user account, and then use SSH and port forwarding to reach a 127.0.0.1 service.