Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Attacks/Breaches

5/2/2013
02:31 PM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

Facebook Turns Friends Into IT Support

Facebook's new Trusted Contacts option lets friends assist with account recovery, so Facebook personnel don't have to.

Microsoft Surface: Round Two
10 Ways Microsoft Could Improve Surface Tablet
(click image for larger view and for slideshow)
Just as companies have warmed to the financial benefits of employee-supplied devices and have embraced the rent savings of offices that are open but smaller under the pretense of promoting interaction, Facebook has recognized the economic and security promise of deputizing users to provide customer support.

The social network, ever keen to increase user engagement, wants you to designate friends as Trusted Contacts who can restore access to your Facebook account "if you ever have trouble logging in." Don't call us, call a friend.

Why might you have trouble logging in? Facebook doesn't say. A hacked account is one possibility, but presumably anyone who hijacks your account could alter your Trusted Contact list. And Facebook maintains a separate account reset process for hacked accounts, at facebook.com/hacked.

[ Wondering what it's like to wear Google's new high-tech glasses? Read Google Glass: First Impressions. ]

The most common scenario for resorting to Trusted Contacts is a forgotten password. This could be a relatively frequent occurrence, given that Facebook tends to keep users logged in, thereby obviating the need to type one's password and making it easier to forget.

Account recovery processes, however, have a long history of insecurity. For example, in 2008, the Yahoo Mail account of then vice presidential candidate Sarah Palin was hacked when a University of Tennessee student reset the account password by answering what turned out to be obvious password recovery questions. The following year, Yahoo Mail's account recovery process was abused again to gain control over a Twitter administrative account.

A Facebook spokeswoman in an email said that there are also occasions when users lose access to the email account through which they log in to Facebook.

Facebook in a blog post suggests that the Trusted Contact account recovery process represents an improvement on answering security questions. "With trusted contacts, there's no need to worry about remembering the answer to your security question or filling out long web forms to prove who you are," the company says. "You can recover your account with help from your friends."

There's another security benefit too: Account compromises often occur as a result of social engineering attacks. While customer service personnel can be tricked into revealing personal information by people posing as account holders, friends presumably are less likely to be duped by an imposter soliciting sensitive data.

With Trusted Contacts, Facebook support personnel can expect fewer emails from users who can't log in to get their their social fix. What's more, Trusted Contacts could create a user retention halo effect: Users will probably be less likely to drift away from Facebook when their friends have entrusted them with the keys to their accounts.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Cara Latham
50%
50%
Cara Latham,
User Rank: Apprentice
5/6/2013 | 12:41:24 PM
re: Facebook Turns Friends Into IT Support
It sounds like a manipulative trick Facebook is playing if the company really is thinking that Trusted Contacts would create a scenario in which users would be "less likely to drift away
from Facebook when their friends have entrusted them with the keys to
their account."

Then again, I think most users would be wary of providing even their "trusted contacts" with access to their accounts. On a small level, think of the possibility of someone posting an obscene status update on your behalf. On a larger level, it could possibly tie you to the site for a long time.

My reaction is to avoid it. I have survived many years without needing to add Trusted Contacts to my account, so I think I will do without them in the future.
COVID-19: Latest Security News & Commentary
Dark Reading Staff 5/22/2020
How an Industry Consortium Can Reinvent Security Solution Testing
Henry Harrison, Co-founder & Chief Technology Officer, Garrison,  5/21/2020
10 iOS Security Tips to Lock Down Your iPhone
Kelly Sheridan, Staff Editor, Dark Reading,  5/22/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: This comment is waiting for review by our moderators.
Current Issue
How Cybersecurity Incident Response Programs Work (and Why Some Don't)
This Tech Digest takes a look at the vital role cybersecurity incident response (IR) plays in managing cyber-risk within organizations. Download the Tech Digest today to find out how well-planned IR programs can detect intrusions, contain breaches, and help an organization restore normal operations.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-5537
PUBLISHED: 2020-05-25
Cybozu Desktop for Windows 2.0.23 to 2.2.40 allows remote code execution via unspecified vectors.
CVE-2020-13438
PUBLISHED: 2020-05-24
ffjpeg through 2020-02-24 has an invalid read in jfif_encode in jfif.c.
CVE-2020-13439
PUBLISHED: 2020-05-24
ffjpeg through 2020-02-24 has a heap-based buffer over-read in jfif_decode in jfif.c.
CVE-2020-13440
PUBLISHED: 2020-05-24
ffjpeg through 2020-02-24 has an invalid write in bmp_load in bmp.c.
CVE-2020-13433
PUBLISHED: 2020-05-24
Jason2605 AdminPanel 4.0 allows SQL Injection via the editPlayer.php hidden parameter.