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3/27/2020
03:50 PM
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Virgin Media Could Pay 4.5B for Leak Affecting 900,000 Customers

A misconfigured database holding personal data was left available online between April 2019 and February 2020.

Virgin Media could pay up to £4.5 billion (US$5.6 billion) in compensation to customers affected in a security incident that exposed the personal details of some 900,000 people.

Between April 2019 and late February 2020, a misconfigured database exposed customer information including full names, email addresses, birthdates, and contact phone numbers. For some users, it exposed requests to block or unlock pornographic or explicit content. If accessed, the data could give cybercriminals means to launch phishing attacks of blackmail customers. 

Your Lawyers, a UK-based consumer action and data breach compensation law firm, is representing claimants pursuing compensation as a result of the leak. Those who have received confirmation they were affected could be entitled to thousands of pounds, the firm says. The average compensation claim for financial and emotional distress could total £5,000 per claimant.

"Virgin Media failed to take the steps required to keep customer data safe," said Aman Johal, director at Your Lawyers, in a statement. "It is vital for the company to understand the severity of this breach."

When data is left exposed, it's "open season" for fraudsters to scam vulnerable people, he adds. "Your Lawyers has formally notified Virgin Media that we are taking action and our claimant base is growing daily."

Those affected are urged to make a claim as soon as possible. Read more details here.

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Anne92
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Anne92,
User Rank: Apprentice
4/19/2020 | 9:38:26 AM
Re: 10 months!
OMG 10 months !!! 
RyanSepe
50%
50%
RyanSepe,
User Rank: Ninja
3/31/2020 | 6:40:05 PM
Re: COULD PAY
100% agree. Its the difference between direct cost (fines, protection fess, and forensics) vs. indirect cost (brand reputation, lost of customer trust, etc). Both have a huge detriment to the company.
RyanSepe
50%
50%
RyanSepe,
User Rank: Ninja
3/31/2020 | 6:38:43 PM
Re: misconfigured
Yeah, what a truly remarkable place it would be if we learned from our mistakes and tried doing things the right way. Instead of the quick way.
Dr.T
50%
50%
Dr.T,
User Rank: Ninja
3/30/2020 | 9:43:28 PM
Re: COULD PAY
They will definitely have to pay but typically legal will whittle the number down Payment is not the main problem most of the time, trust and prestige may take more toll.
Dr.T
50%
50%
Dr.T,
User Rank: Ninja
3/30/2020 | 9:41:24 PM
Re: 10 months!
Always should be coupled with MFA wherever applicable Agree. Passwords are the main problem, easily compromised. Need MFA.
Dr.T
50%
50%
Dr.T,
User Rank: Ninja
3/30/2020 | 9:37:31 PM
Re: 10 months!
There are not enough safeguards, at all, and it starts at the top. Agree. No defense misconfiguration should be revealing data this much.
Dr.T
50%
50%
Dr.T,
User Rank: Ninja
3/30/2020 | 9:36:10 PM
Re: 10 months!
available for 10 months! Yes, surprising. I am more impressed in misconfigured part of it.
Dr.T
50%
50%
Dr.T,
User Rank: Ninja
3/30/2020 | 9:34:54 PM
misconfigured
2020, a misconfigured database exposed customer information including full names, email addresses, birthdates, and contact phone numbers. In 2020 and we still have misconfigured database? That is interesting.
RyanSepe
50%
50%
RyanSepe,
User Rank: Ninja
3/30/2020 | 10:42:02 AM
COULD PAY
In actuality I would see that number drastically decreasing. They will definitely have to pay but typically legal will whittle the number down to a more agreeable number to represent both parties (company and consumer). In this case 900K consumers.

I hope I am wrong here, but thats the general trend.
RyanSepe
50%
50%
RyanSepe,
User Rank: Ninja
3/30/2020 | 9:59:32 AM
Re: 10 months!
Definitely agree here. I don't think misconfigured database equates to poor password hygiene but your sentiment is understandable.

Moreso, passwords are the weakest form of authentication. Always should be coupled with MFA wherever applicable and database dumping is a process where this should most definitely be applicable. Probably would have stopped this from occuring.
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