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Zappos Breach: 8 Lessons Learned
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User Rank: Apprentice
1/20/2012 | 6:23:51 PM
re: Zappos Breach: 8 Lessons Learned
I also did not get any information as a VIP customer - and I was hacked - I noticed a fraudulent Zappos charge on my credit card statement in December and called Zappos. I thought my credit card number was stolen. Nothing is quite what it seems.
User Rank: Apprentice
1/17/2012 | 9:43:05 PM
re: Zappos Breach: 8 Lessons Learned
I'm so frustrated that all of these articles say that Zappos contacted their customers. I am a VIP customer and did not receive any information from Zappos regarding this hacking event. Only after trying to do a return, and not being able to get through to the company, did I think something was up and found these articles.
User Rank: Apprentice
1/17/2012 | 6:50:43 PM
re: Zappos Breach: 8 Lessons Learned
Zappos has yet to navigate a safe recovery for their customers. In the report Zappos said the hackers got the email addresses of its 24 million customers. The hackers know Zappos will be emailing all those customers to try to get them to reset their passwords. All the hackers have to do now is masquerade as Zappos and send those same customers an email asking them to recreate their account and provide a link to a fake look-alike site the hackers operate. Now the hackers will get the customer's usernames, passwords and possibly credit card numbers.

The point is that no customer whose data is compromised should trust an email they receive from someone claiming to be Zappos.

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