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The Sorry State Of Cybersecurity Awareness Training
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Joe Stanganelli
Joe Stanganelli,
User Rank: Ninja
1/14/2017 | 2:51:36 PM
Don't flog the peasantry.
Well put, but let me counter:

1) If something is everybody's job, it's nobody's job.  If employees whose primary tasks are to answer telephones or to do data entry or construct marketing plans or whatever engage in a cybersecurity failing, while there should be some remediation, instead of flogging the peasants, I propose punishing the generals -- and calling the CIO/CISO/etc. on the carpet -- because, ultimately, it's their failing.  If the front-line employees aren't properly trained and properly acting on that training, it's the trainers' fault and the fault of the people responsible for that training to begin with.

2) In a heavy-handed "flog-the-peasants" environment, employees -- even managers -- will be reluctant at best to come forward if they violate a policy that then results in a potential data compromise.  Consequently, there needs to be appropriate policy for this that doesn't use the stick so much as the carrot.  (I've written on this, for example, here: enterprisenetworkingplanet.com/netsysm/minimize-shadow-it-damage-by-encouraging-self-reporting.html ).
zschuler
zschuler,
User Rank: Author
1/17/2017 | 8:20:09 PM
Great Article and spot on
The Author clearly knows what he is talking about.  There is actually a 3rd party service called NINJIO that seems to meet all of his requirements.
pmerry
pmerry,
User Rank: Apprentice
1/19/2017 | 9:13:19 PM
Re: Don't flog the peasantry.
You're right. It's about accountability. If the leaders don't hold themselves accountable, they can't expect the rest of the organization to. A top down approach is needed for a successful cyber security training program and proper implementation and practice of policy.
tfdj
tfdj,
User Rank: Apprentice
1/23/2017 | 5:29:05 PM
Re: Don't flog the peasantry.
Joe,

Thanks for your reply!  I appreciate the feedback!

To be clear, I'm not suggesting that the only way that things can be done is by "flogging the peasantry", quite the contrary.  What I'm suggesting is that companies place the same amount of emphasis on ensuring that information security training is taking place as they do, with say, their office supply policy.  I've seen companies where an employee is taken to task for violating the office supply policy, yet when they don't complete their information security training, there's no consequence.

You are correct in that it needs to start at the top, because without C-Suite backing, the training program is more than likely going to falter and fail out of the gate.  Further, if the employees see that there are no repercussions from senior management then, by proxy, they are given carte blanche to ignore the training.

Cheers,

Tom 
tfdj
tfdj,
User Rank: Apprentice
1/27/2017 | 5:17:21 PM
Re: Great Article and spot on
ZSCHULER,

Thank you for the kind words, much appreciated!

Cheers!
tfdj
tfdj,
User Rank: Apprentice
1/27/2017 | 5:23:13 PM
Re: Don't flog the peasantry.
PMerry,

Thanks for the feedback.

You are correct, the Board of Directors as well as senior management need to be held accountable as well.  Unfortunately, this is a "top down" initiative and must have senior level support in order for it to be successful. 

Again, thanks for the post, it is most appreciated.

Cheers.
LindsayCybSafe
LindsayCybSafe,
User Rank: Strategist
5/24/2017 | 9:08:48 AM
Mouse clicks = sword of Damocles
Joe makes the good point - there needs to be audit-friendly, quantifiable evidence of employee cyber training to cover the CIO. Prefeferably, the most accrediated entreprise training package on offer. 

For the UK, Cybsafe does this - but for the US market I'm less sure. 
KatherineM394
KatherineM394,
User Rank: Apprentice
6/14/2017 | 6:28:24 PM
Cybersecurity Awareness Training for U.S.
Great point! CyberTraining 365 is my recommendation for U.S. based companies. They're accredited and aligned with NICE (framework outlined by the National Institute of Standards and Technology) as well as accredited by EC-Council and partnerships with industry experts. They do both technical and awareness training.  https://www.cybertraining365.com/cybertraining/Home 


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