Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Risk

12/17/2009
03:30 PM
50%
50%

Massive Outage Hits BlackBerry Service

RIM's Internet e-mail system plagued by nationwide disruption much of Thursday.

Research In Motion's BlackBerry Internet Service e-mail system suffered a continent-wide disruption for several hours Thursday.

Reports indicated the service went down around 3 a.m. EST, possibly as a result of a maintenance check, and impacted users throughout the U.S. and Canada.

RIM stated later in the day that full service to its BIS network had been restored, but that users might still experience a slowdown as it catches up with e-mails sent during the shutdown.

"Some customers may still experience delays as e-mail queues are processed," RIM said in a statement. "RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience," the company said.

The outage hit Blackberry services offered by numerous carriers, including Sprint Nextel, AT&T, Verizon Wireless, and Canada's Rogers. The trouble appeared to be limited to RIM's consumer-oriented Internet service, and did not affect corporate users who send messages through a BlackBerry Enterprise Server.

"Phone services, browsing and PIN-to-PIN messaging are not impacted," a RIM spokesperson told The Toronto Star.

Some e-commerce sites actually tried to turn the outage into a profit opportunity. Crackberry.com, which offers an assortment of BlackBerry accessories, held an "e-mail outage sale."

Some users on the site's forum, however, were less than impressed with RIM.

"It feels like almost a monthly occurrence that I see BIS outages reported," wrote forum member DrewDT. "Isn't e-mail reliability one of the cornerstone's of BlackBerry's reputation and success?" wrote the member.

Posts on the forum indicate that the outage may even have spread to South America, as one user reported that service was unavailable in Caracas, Venezuela.

Investors shrugged off the news, as shares of RIM were off just .45%, to $68.08, in late-day trading Thursday.

Application mobilization tools are both more effective and more confusing than ever. To develop this report, InformationWeek Analytics polled nearly 700 business technology professionals and interviewed mobile application experts. Download the report here (registration required).

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Mobile Banking Malware Up 50% in First Half of 2019
Kelly Sheridan, Staff Editor, Dark Reading,  1/17/2020
Exploits Released for As-Yet Unpatched Critical Citrix Flaw
Jai Vijayan, Contributing Writer,  1/13/2020
Microsoft to Officially End Support for Windows 7, Server 2008
Kelly Sheridan, Staff Editor, Dark Reading,  1/13/2020
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: This comment is waiting for review by our moderators.
Current Issue
The Year in Security: 2019
This Tech Digest provides a wrap up and overview of the year's top cybersecurity news stories. It was a year of new twists on old threats, with fears of another WannaCry-type worm and of a possible botnet army of Wi-Fi routers. But 2019 also underscored the risk of firmware and trusted security tools harboring dangerous holes that cybercriminals and nation-state hackers could readily abuse. Read more.
Flash Poll
[Just Released] How Enterprises are Attacking the Cybersecurity Problem
[Just Released] How Enterprises are Attacking the Cybersecurity Problem
Organizations have invested in a sweeping array of security technologies to address challenges associated with the growing number of cybersecurity attacks. However, the complexity involved in managing these technologies is emerging as a major problem. Read this report to find out what your peers biggest security challenges are and the technologies they are using to address them.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2020-7227
PUBLISHED: 2020-01-18
Westermo MRD-315 1.7.3 and 1.7.4 devices have an information disclosure vulnerability that allows an authenticated remote attacker to retrieve the source code of different functions of the web application via requests that lack certain mandatory parameters. This affects ifaces-diag.asp, system.asp, ...
CVE-2019-15625
PUBLISHED: 2020-01-18
A memory usage vulnerability exists in Trend Micro Password Manager 3.8 that could allow an attacker with access and permissions to the victim's memory processes to extract sensitive information.
CVE-2019-19696
PUBLISHED: 2020-01-18
A RootCA vulnerability found in Trend Micro Password Manager for Windows and macOS exists where the localhost.key of RootCA.crt might be improperly accessed by an unauthorized party and could be used to create malicious self-signed SSL certificates, allowing an attacker to misdirect a user to phishi...
CVE-2019-19697
PUBLISHED: 2020-01-18
An arbitrary code execution vulnerability exists in the Trend Micro Security 2019 (v15) consumer family of products which could allow an attacker to gain elevated privileges and tamper with protected services by disabling or otherwise preventing them to start. An attacker must already have administr...
CVE-2019-20357
PUBLISHED: 2020-01-18
A Persistent Arbitrary Code Execution vulnerability exists in the Trend Micro Security 2020 (v160 and 2019 (v15) consumer familiy of products which could potentially allow an attacker the ability to create a malicious program to escalate privileges and attain persistence on a vulnerable system.