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6/4/2020
07:30 AM
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What Usability Means to Security Pros

The last thing cybersecurity executives and practitioners need are even more tools that are difficult to operate. Here's what they look for when assessing new tools.
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Solid detection algorithms and whiz-bang defensive technologies are important in the cat-and-mouse game of cyberdefense. But even the most perfect back-end engines are useless if the tools themselves are clunky and difficult to operate.

Usability plays a huge role in the effectiveness of security tooling, and not just when the tool faces the end user. With too many dashboards to handle and mushrooming portfolios of security products to manage, security administrators, analysts, and other stakeholders already have their hands full when it comes to using their tools effectively. The last thing they need are even more tools that are hard to operate.

Dark Reading caught up with security executives and long-time product designers to better understand the most important traits they look for when evaluating the user experience of a new tool. Here's what they had to say.

 

 

Ericka Chickowski specializes in coverage of information technology and business innovation. She has focused on information security for the better part of a decade and regularly writes about the security industry as a contributor to Dark Reading. 
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tcritchley07
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tcritchley07,
User Rank: Moderator
6/5/2020 | 1:50:18 PM
Article What Usability Means to Security Pros
I have been interested in 'usability' for years, every scne I coined th acronym FUMP  25 years ago to cover key area ik IT. The 'U' was usability which I now realise after half a century in IT is one of the most important factors in any iT app. I rate about 5-% of web sites I accssas poor design because basic, navigation rules are not followed. Many years ago, IBM stated as an objected that all user oreinted software should be WUAU (walk up and use), so well designed that a person off the street could walk in and use a new systesm without any help. Alas this has never come to pass.

I remeber one company devising an app that was for pubic consumption and they asked peopl in off the street in to play with it for an hour or so and get paid for it if they gave their opinion of its usuablity by a complete newcomer to the app. interface.

Hope this hasn't digressed to far from the topic but usability is usability.
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